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About Payments

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I.Moment of payment:

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A) Monthly:  

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If you choose to pay monthly, we will send you a statement of account  at the beginning of the month. It summarizes all invoices, credit notes and payments during the monthly statement cycle.  Payment must be made within the first ten working days of the month.  

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B) Per delivered case:

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You can choose to pay per case delivered upon receipt of your invoice. Nevertheless, we will always send you a statement of account indicating all the transactions that were entered in your file the previous month, so that you have a summary of the month.  

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II. Outstanding Balance  

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Please pay the net balance due on time to avoid interest charges which will be applied to balances due at the rate of 1.5  % per month (18% annually). A service charge will be added to all returned payments.

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III. Method of payment  :

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We accept payment by electronic transfer, check, Visa and Master Card.  

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1. By cheque:  

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Please send it to us for the attention of Dentination Lab Inc. at the following address:

  2310 23rd Avenue, Lachine, Qc. H8T 0A3

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2. By Visa or Master Card:

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Please call us now  or download the “ Payment Authorization ” document and send it  us at info@dentinationlab.com . In any case, tell us if you want to be registered for an automatic monthly payment or if you want to call us each month to authorize us to make the transaction. Your information will be recorded through the vault of a secure payroll platform, Moneris.

Soon, we will add an online payment service to our website. Thereby,  if you want to pay directly with credit card it will be possible  through the same virtual terminal mentioned in the previous paragraph. In this case, Dentination Lab Inc. does not keep  no data regarding the credit information of a transaction.  

Our site meets SSL secure transmission standards, so your transaction will always be routed securely.

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3. By electronic transfer  :  

You can send your payment to the following email address: info@dentinationlab.com  

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IV. Price

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All published prices are in Canadian currency. Prices may be adjusted without notice due to exchange rate fluctuations or manufacturers' price increases or due to extraordinary circumstances. We are not responsible for typographical errors.

About Refunds

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Any refund request is subject to  to the approval of the claim from the analysis that the laboratory makes of the case.  The request must be addressed to the Laboratory Management, by email to info@dentinationlab.com. Dentination Lab Inc. is committed to processing the request within five business days and the requestor will be contacted once the decision has been made.  

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If the refund is appropriate, it will be credited to your next bills. The credit will be saved in your file to be applied to your next invoice(s).  

In some cases, it will be made by check to the order of the person or company having carried out the transaction and on the date of approval of the request. The check will be mailed to your office address.